Privacy policy

Storepliix ("we," "our," or "us") operates this e-commerce store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Storepliix is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies, relates to, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it can no longer identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact Details: Your full name, shipping address, billing address, phone number, and email address.
  • Financial Information: Credit card, debit card, or other financial account numbers, payment card information, transaction details, form of payment, and payment confirmations.
  • Account Information: Your username, password, account preferences, security questions, and settings.
  • Transaction Information: Items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, alongside your historical purchase data.
  • Customer Support Communications: Any information you choose to include in your communications with us, such as when sending a customer support inquiry.
  • Device Information: Information about your device, browser, network connection, IP address, and other unique digital identifiers.
  • Usage Information: Data regarding your interaction with the Services, including how, when, and how long you navigate or interact with our store pages.

2. Sources of Personal Information

We collect personal information from the following channels:

  • Directly from You: When you create an account, complete a purchase, communicate with us, or manually submit information through our Services.
  • Automated Technologies: Automatically collected from your device when you browse our website, via cookies, pixels, and similar tracking technologies.
  • Service Providers: From third parties engaged to enable our store's technology, who process data on our behalf (e.g., payment gateways, shipping partners).
  • Marketing and Business Partners: Trusted third parties that provide data to help us improve our targeted reach and user experience.

3. How We Use Your Personal Information

We process your personal information for the following business purposes:

  • Providing and Improving Services: To fulfill our contract with you, process payments, ship orders, manage accounts, facilitate returns/exchanges, enable product reviews, and personalize your shopping experience.
  • Marketing and Advertising: To send promotional updates, newsletters, or text messages (where permitted), and to serve targeted online advertisements based on your browsing and purchase history.
  • Security and Fraud Prevention: To authenticate your account credentials, secure payment processing, detect and mitigate fraudulent or malicious activity, and protect our store’s infrastructure.
  • Customer Support: To respond to your inquiries, resolve order issues, and maintain a healthy customer relationship.
  • Legal Compliance: To comply with applicable laws, respond to lawful subpoenas or government requests, enforce our terms, or protect our rights and property.

4. How We Disclose Personal Information

We may share your personal information with third parties in the following circumstances:

  • With Service Providers: Companies that perform vital operational tasks on our behalf, such as Shopify (hosting), payment processors, IT infrastructure providers, analytics tools, and shipping/fulfillment carriers.
  • With Marketing Partners: To deliver personalized ads on third-party websites and social media networks. Our marketing partners handle your data according to their own privacy policies.
  • By Your Direct Request: When you consent to share information with third parties, such as using social media login widgets or third-party checkouts.
  • Business Transfers: In connection with a corporate merger, sale, reorganization, or bankruptcy.
  • Legal Obligations: To protect the safety, rights, or property of Storepliix, our users, or the public, and to cooperate with legal authorities.

5. Relationship with Shopify

Our store is hosted on Shopify Inc. Shopify processes your personal information to optimize and secure the core infrastructure of our website. Data you submit may be transmitted to and stored on Shopify servers located outside your home country.

Additionally, we utilize Shopify’s enhanced analytics features to help improve our business growth. Shopify may incorporate data from your interactions here, alongside other merchants, to build these enhanced models. In these cases, Shopify acts as a data controller. 

6. Third-Party Links & Platforms

The Services may contain links to external websites or third-party social media integrations. We do not control and are not responsible for the privacy practices, security, or content of these external sites. We highly recommend reviewing their individual privacy policies before submitting any personal data.

7. Children's Data

Our Services are not designed or intended for children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at the address below to request immediate deletion.

8. Data Security and Retention

While we implement industry-standard security practices, please note that no method of digital transmission or electronic storage is 100% secure. We cannot guarantee absolute security and advise against sending sensitive payment details through unencrypted communication channels (like regular email).

We retain your personal information only as long as necessary to maintain your account, provide our Services, resolve disputes, and comply with binding legal and accounting requirements.

9. Your Rights and Choices

Depending on your geographical location, you may have legal rights regarding your personal information, including:

  • Right to Access / Know: Request details on the personal data we hold about you.
  • Right to Delete: Request the permanent deletion of your personal data.
  • Right to Correct: Request corrections to inaccurate or outdated information.
  • Right to Portability: Request a copy of your data in a structured, machine-readable format.
  • Communication Preferences: You can opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.

To exercise any of these rights, please contact us using the information below. We will verify your identity before processing your request to protect your security.

10. International Data Transfers

As a global e-commerce entity, your personal information may be transferred to, processed, and stored in countries outside your local jurisdiction (including the United States and Canada). When transferring data outside the European Economic Area (EEA) or the United Kingdom (UK), we rely on recognized legal mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs), to safeguard your information.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect operational, legal, or regulatory updates. Any changes will be published on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions, concerns, or complaints regarding our privacy practices, or if you wish to exercise your data rights, please reach out to us at:

  • Email: pnsecommerce@gmail.com

  • Address: 60, Adarsh Nagar, Near Ahilyabai Holkar School, Solapur, MH, 413006, IN